Frequently Asked Questions (FAQs)
Common questions about buying, selling, payments, and wallet credits on GigValue
1. What is GigValue?
GigValue is a digital marketplace where buyers (brands or businesses) and sellers (influencers or service providers) connect directly to buy and sell digital services.
2. Who are buyers on GigValue?
Buyers are brands, businesses, agencies, or individuals who want to purchase influencer or digital marketing services.
3. Who are sellers on GigValue?
Sellers are influencers, creators, or service providers who offer digital services such as promotions, posts, or campaigns.
4. Does GigValue act as a buyer or seller?
No. GigValue only provides the platform. All deals and service agreements happen directly between buyers and sellers.
5. Is registration required to use GigValue?
Yes. Users must create an account and log in to place orders, receive payments, or communicate securely.
6. Is joining GigValue free?
Yes. Account creation is free. Charges apply only when buyers place orders or sellers use platform services.
7. How do buyers place an order?
Buyers select a service, add credits to their wallet, and place the order using available wallet balance.
8. What is the wallet credit system?
GigValue uses a wallet-based credit system where users add funds in advance and use credits to place orders or receive earnings.
9. Can buyers pay sellers directly?
Payments are made through the GigValue wallet system. Direct off-platform payments are not supported.
10. When does a seller receive payment?
Sellers receive wallet credits after successful order completion and approval as per platform rules.
11. Can sellers withdraw wallet credits?
Yes. Sellers can request withdrawals of available wallet credits after meeting minimum withdrawal conditions.
12. Is KYC required for withdrawals?
KYC may be required for sellers to comply with legal and financial regulations before withdrawals are enabled.
13. What happens if a buyer is not satisfied?
Buyers can raise a dispute through the platform. GigValue may review the issue based on provided evidence.
14. Does GigValue guarantee service results?
No. GigValue does not guarantee engagement, reach, or campaign outcomes. Results depend on the seller’s service quality.
15. Can orders be cancelled?
Order cancellation depends on order status and platform policies. Some cancellations may not be eligible for refunds.
16. How long does service delivery take?
Delivery time depends on the service selected and the seller’s stated delivery period.
17. Can users communicate with each other?
Yes. Buyers and sellers can communicate through the platform’s messaging system for order-related discussions.
18. Are off-platform deals allowed?
No. Users are encouraged to keep all communication and transactions within GigValue for safety and record-keeping.
19. What fees does GigValue charge?
GigValue may charge platform or service fees, which are clearly displayed before order confirmation.
20. Is my payment information secure?
Yes. Payments are processed using secure payment gateways with encrypted connections.
21. Can I have both buyer and seller roles?
Depending on platform settings, users may be able to act as both buyer and seller using the same account.
22. What happens if a seller fails to deliver?
Buyers may raise a dispute. Resolution depends on platform policies and review of the order details.
23. Are wallet credits refundable?
Wallet credit refunds depend on transaction status and applicable refund policies.
24. Can wallet credits expire?
Wallet credits generally do not expire unless specified under promotional or bonus terms.
25. Is GigValue available on mobile?
Yes. GigValue can be accessed via web and the official mobile application.
26. Can I change my account details?
Yes. Users can update profile information through account settings.
27. Can I delete my GigValue account?
Yes. Account deletion requests can be made by contacting support, subject to legal and transactional requirements.
28. Is my personal data safe on GigValue?
GigValue follows security practices outlined in its Privacy Policy to protect user data.
29. Does GigValue support international users?
GigValue may support users from different regions, subject to platform availability and regulations.
30. How can I contact GigValue support?
You can reach GigValue support at [email protected] for assistance.